Terms & Conditions

These Terms & Conditions govern your access to and use of the FitPilot website, application, subscription services and related features.

By creating an account, accessing FitPilot or using any part of the service, you agree to these terms. If you do not agree, you must not use FitPilot.

FitPilot is a fitness-planning and progress-tracking service. Features may include:

• Personalised workout-plan generation.
• Guided workout sessions.
• Workout and progress tracking.
• Weight tracking and fitness goals.
• Workout streaks and weekly targets.
• Achievements and personal records.
• FitCoins, rewards and in-app shop features.
• FitPilot Pro subscription features.

We may add, remove, improve or change features over time, provided that we do not unfairly remove a material paid feature during a subscription period.

You must be at least 13 years old to create a FitPilot account.

If you are under 18, you should only use FitPilot with the permission and supervision of a parent or legal guardian.

You must be legally capable of entering into a contract in the country where you live.

You must provide accurate information when creating and using your account.

You are responsible for:

• Keeping your login details secure.
• All activity carried out through your account.
• Updating your information when it changes.
• Notifying us promptly if you believe your account has been accessed without permission.

You must not share, sell, transfer or allow another person to misuse your FitPilot account.

Before beginning a new exercise programme, you should consider obtaining advice from a qualified healthcare professional, especially if you:

• have a medical condition;
• have an injury or ongoing pain;
• are pregnant or have recently given birth;
• have recently undergone surgery;
• have concerns about your heart, breathing, mobility or general health; or
• have been advised to restrict physical activity.

Stop exercising and seek appropriate medical help if you experience chest pain, severe shortness of breath, dizziness, fainting, unusual weakness, severe pain or any other concerning symptoms.

You are responsible for selecting exercises, weights, intensity and equipment that are suitable for your ability and circumstances.

FitPilot may generate workout recommendations using the information you provide, including your goal, experience level, schedule and available equipment.

Recommendations may not be suitable for every user. You must use your own judgement and modify or stop a workout where necessary.

Estimated calories, progress scores, achievements and other fitness statistics are approximate and should not be treated as medical or scientific measurements.

FitPilot may provide limited free access, a free workout, promotional access or a free trial.

FitPilot Pro is a paid subscription that may provide access to features such as unlimited workout generation and continued access to premium functionality.

The current price, billing period, trial eligibility and included features will be clearly shown before you subscribe.

Promotional offers may be subject to additional conditions and may not be available to every user.

Eligible users may be offered a seven-day FitPilot Pro free trial.

Unless you cancel before the trial ends, your subscription may automatically continue as a paid subscription at the price and billing frequency displayed when you signed up.

Trial eligibility may be limited to one trial per person, account, payment method or household.

We may refuse or withdraw trial access where we reasonably believe that an offer is being abused.

Subscription payments are processed by Stripe or, where applicable, the app store through which you purchased the subscription.

By subscribing, you authorise the applicable payment provider to charge the displayed subscription price and any applicable taxes.

Unless cancelled, a recurring subscription will automatically renew at the end of each billing period.

Before purchase, you will be shown:

• the subscription price;
• the billing frequency;
• whether a trial applies;
• when paid billing begins;
• that the subscription renews automatically;
• how to cancel; and
• the main features included.

We may change subscription prices in the future. Where required, we will provide reasonable advance notice before a new price applies to a renewal.

You may switch off automatic renewal or cancel your subscription at any time using the cancellation method made available for your purchase.

• Subscriptions purchased directly through FitPilot should be managed through the billing or subscription-management option provided by FitPilot or Stripe.
• Subscriptions purchased through Apple must be managed through your Apple subscription settings.
• Subscriptions purchased through Google Play must be managed through your Google Play subscription settings.

Cancellation normally prevents future renewal charges. Unless the law or the applicable payment provider requires otherwise, access generally continues until the end of the period already paid for.

Deleting your FitPilot account does not necessarily cancel a subscription. You should cancel the subscription separately before deleting your account.

Nothing in these terms removes any statutory consumer rights available to you.

Depending on where you live, how you purchased the service and whether access began immediately, you may have a legal right to cancel within a specified cooling-off period.

Where you request immediate access to digital services or content, your cancellation rights may be affected after performance begins, but only where applicable legal requirements have been met.

Refund requests for purchases made through Apple or Google Play are handled under the rules and processes of the relevant app store.

For subscriptions purchased directly from FitPilot, contact support@fitpilot.co.uk. Refunds will be considered in accordance with applicable law and the circumstances of the request.

FitCoins, rewards, badges, avatars, achievements and other virtual items are features of FitPilot.

Unless expressly stated otherwise:

• they have no real-world cash value;
• they cannot be exchanged for money;
• they cannot be sold or transferred;
• they do not represent property, currency or an investment; and
• they may only be used within FitPilot for the purposes made available by us.

We may correct balances where coins or rewards were awarded because of an error, abuse or unauthorised activity.

You must not:

• use FitPilot for unlawful purposes;
• attempt to gain unauthorised access to FitPilot, another account or connected systems;
• interfere with the security, performance or operation of the service;
• introduce malware, harmful code or automated attacks;
• copy, scrape or extract FitPilot content using automated methods without permission;
• reverse engineer, decompile or attempt to obtain source code except where the law expressly permits it;
• exploit bugs, rewards or subscription systems;
• impersonate another person or provide false information; or
• use FitPilot in a manner that harms us, other users or third parties.

FitPilot and its software, branding, design, content, workout presentation, graphics, logos and other materials are owned by or licensed to us and are protected by intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use FitPilot for your own lawful, non-commercial fitness purposes.

These terms do not transfer ownership of any FitPilot intellectual property to you.

FitPilot relies on third-party providers, including services used for hosting, authentication and payment processing.

Your use of some third-party services may also be subject to their own terms and privacy policies.

We are not responsible for third-party websites, services or content that we do not control, but this does not affect any responsibility that cannot legally be excluded.

We aim to keep FitPilot available and reliable, but we do not guarantee that the service will always be uninterrupted, error-free or available on every device.

We may temporarily suspend access for maintenance, security, updates, provider outages or matters outside our reasonable control.

You may need to install updates or use a supported browser, operating system or application version to continue using FitPilot.

We may suspend or restrict an account where we reasonably believe:

• these terms have been seriously breached;
• the account is being used fraudulently or unlawfully;
• the security of FitPilot or another user is at risk;
• payment remains unpaid after reasonable attempts to resolve the issue; or
• suspension is required by law or a service provider.

Where reasonable and lawful, we will explain the reason and provide an opportunity to resolve the issue.

You may stop using FitPilot and request account deletion at any time.

FitPilot will provide its paid services with reasonable care and skill and in accordance with applicable consumer law.

Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including responsibility for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot legally be excluded; or
• any other liability that the law does not permit us to exclude.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when you agreed to these terms, or for business losses arising from personal consumer use of FitPilot.

We are not responsible for injury or loss caused by ignoring health warnings, using unsuitable equipment, exercising beyond your ability or failing to follow professional medical advice.

You are responsible for using FitPilot safely, following equipment instructions and ensuring that your exercise environment is suitable.

You should inspect exercise equipment before use and must not attempt an exercise that you cannot perform safely.

You are responsible for obtaining any necessary medical or professional advice before relying on a workout recommendation.

We may update these terms to reflect:

• changes to FitPilot features;
• changes to payment or service providers;
• security or technical requirements;
• changes in law or regulation; or
• reasonable improvements to clarity or service operation.

Where a change materially affects your rights or a paid subscription, we will provide reasonable notice where required.

The current version will always be published on this page with an updated effective date.

These terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

If you live outside the United Kingdom, mandatory consumer protections in your country may also apply.

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

If we delay enforcing a right, that does not mean we have waived that right.

These terms are between you and FitPilot. No other person has a right to enforce them unless the law says otherwise.

We are not responsible for failing to perform an obligation where that failure is caused by events outside our reasonable control.

For questions about these terms, billing or your FitPilot account, contact: